Privacy policy

Privacy Policy 

Last updated: 14/03/2026

This Privacy Policy explains how Vitalasi (“we”, “our”, “the Operator”) collects, uses, stores, and protects your personal data when you visit or make a purchase on https://vitalasi.co.uk  (the “Site”).

By accessing or using the Site, you agree to the terms described in this Policy. If you do not agree, please discontinue using the Site.


1. When do we collect your personal data and what data is collected?

We collect personal data in the following situations:

1.1 When browsing the Site

We collect connection and browsing information, including:

  • IP address
  • Device identifiers (e.g., MAC address)
  • Browser type
  • Pages visited, time spent, and navigation path
  • Cookies and similar technologies (see Section 5)

1.2 When creating an account or placing an order

We collect the information you provide directly, such as:

  • First and last name
  • Postal address
  • Email address
  • Phone number
  • Order history

1.3 Payments

To process payments, we use secure third-party payment providers.
Information collected may include:

  • Billing information
  • Credit/debit card details (handled exclusively by our payment partners)
  • Transaction history

We do not store full credit card details on our servers.

1.4 Newsletter subscription

If you subscribe, we collect your email address.
You may unsubscribe at any time free of charge.

1.5 Contacting customer support

We collect your name, email, phone number, and message content when you contact us.


2. How do we protect your personal data?

We implement technical and organizational measures designed to:

  • prevent unauthorized access
  • maintain data integrity
  • ensure confidentiality

Despite our efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your account password.


3. When do we share your personal data?

3.1 Third-party service providers

We may share data with trusted partners only for operational purposes, including:

  • secure payment processing
  • order fulfillment and shipment
  • email and newsletter distribution
  • analytics and site optimization

Providers process data exclusively on our behalf.

For UK and US customers, data transfers follow applicable data protection laws. When data is transferred internationally, safeguards (e.g., contractual clauses) are applied.

We never sell your personal data.

3.2 Legal obligations

We may disclose your data to authorities if required for:

  • legal compliance
  • fraud prevention
  • security and protection of rights


4. How long do we retain your personal data?

We retain your data for up to 5 years, depending on:

  • legal obligations
  • accounting requirements
  • customer service and warranty requests

The legal basis for processing is either your consent or the execution of the sales contract.


5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a small text file stored on your device when you browse the internet. Cookies allow us to:

  • improve your user experience
  • save preferences (language, session)
  • understand site usage
  • secure access to your account

Cookies expire within 13 months unless deleted earlier.

5.2 Types of cookies used

We use cookies to:

  • measure traffic and performance
  • adapt the display of the Site
  • remember your shopping cart
  • maintain secure login sessions
  • enable social media features

On your first visit, a banner allows you to accept or decline cookies.

5.3 Managing cookies

You can disable or manage cookies directly in your browser settings. Instructions differ by browser (Chrome, Safari, Firefox, Edge, etc.).
Disabling cookies may affect some Site functionalities.


6. What are your rights?

You have the right to:

  • access your personal data
  • correct inaccurate information
  • request deletion of your data
  • limit processing
  • object to processing
  • withdraw your consent
  • request data portability

To exercise your rights, contact us at:
📧 contact@vitalasi.co.uk

We may request proof of identity before processing any request.


7. Can we modify this Privacy Policy?

Yes. We may update this Policy at any time.
If we make significant changes, we will notify you via the Site or email.

Continuing to use the Site after updates means you accept the new Policy.


Contact

For any questions regarding this Privacy Policy:
📧 contact@vitalasi.co.uk